Terms & Conditions

Terms and Conditions of Sale
This page sets out the legal terms and conditions (“Terms & Conditions”) under which Al-Alwan United Company. or its relevant affiliated company in your territory of residence sell any of the products (“Products”) listed on this website: and mobile applications ("the Websites/Apps") to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us directly at

These Terms & Conditions apply to your use of the Website. By accessing, browsing, using or registering on our Website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. Please check this page regularly to determine whether our Terms & Conditions have been updated - any new terms will automatically be effective when they are published on this Website.
We reserve the right to:

  • Amend our Terms & Conditions;
  • Refuse any user access to our Website;
  • Terminate user accounts;
  • Modify or withdraw (temporarily or permanently) this Website without notice; or cancel customer orders at our discretion.

You may register as a customer of the Websites/Apps and as part of the registration process you will need to select a password which is in accordance with our password policy. You are solely responsible for the security of your password and account. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. We would be storing your information to be able to make your experience with our brand better.

By placing an order for Products through our Websites/Apps, you are confirming that you intend to enter into a contract with us for the purchase of those Products. We reserve the right to change product prices from time to time, for example during periods when promotional offers are made on products or if products are incorrectly priced. If the correct price of the products at the time of your order is higher than the price mentioned to you, we will contact you to obtain your directions regarding the process before accepting your order. Prices include any value-added tax (i.e., value-added tax, goods and services tax, or any other similar taxes or fees) applied under applicable law. Any change in the applicable VAT rate will be automatically reflected in the price of the products (Tax number: 310478049500003)
Please note that neither completion of the online checkout process nor our confirmatory email constitutes our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you.  You can review the orders you have placed and their current status at any time by visiting our Websites/Apps and Login to your account the see orders history and order status.    
If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. If you have already paid for the Products, we will provide you with a full refund as soon as reasonably possible.
The data on the credit card used in the payment must match exactly the credit card holder's information, that information registered with the issuer of the card. Your payment will be approved and placed on hold when you place your order and the amount will be deducted from your account upon termination of your application. You confirm that the credit card used is your card or that you have been specifically authorized by the credit card owner to use it.

We can only process orders for delivery within countries in which we are permitted to sell the Products. please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.  
We will try our best to either deliver the Products to your address or make the Products available for collection at the relevant store by the estimated delivery date set out in our order confirmation email.  If we are unable to meet our estimated delivery date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready for collection or has been delivered to your address, as the case may be.
If no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery or receive additional information about receiving your order from the delivery company. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.
Orders are delivered from Saturday to Thursday, except Fridays and public holidays.

Promotional offers
From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.